I order from here quite a bit, actually going to order again tonight. I have never had anything bad from this place. Working in the restaurant business myself, it is very difficult to keep food piping hot when making multiple deliveries. Those that complain food is cold, just stick it in the microwave for goodness sakes!! Considering they are coming to deliver to me 5+ miles away, they have ALWAYS been early! If you order at 6-7pm on a Friday/Sat/Sun, you may have to wait longer to get your order than stated, but that is to be expected. You aren't the only one waiting for a delivery on a weekend! My delivery driver is always adorable and always has a smile on his face! In my opinion, this place is great! Would definitely recommend!